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Employee & Family Assistance Program (EFAP)

Employee & Family Assistance Program (EFAP) is a negotiated benefit for NWTTA members from all three bargaining units (GNWT, YCS and YK1). This service provides 24/7 confidential support services for assistance with work, health or life concerns.  For more information, check the Employee and Family Assistance Brochure

English Helpline: 1-844-880-9142

French Helpline: 1-844-880-9143

English & French Hearing Impaired: 1-877-338-0275

Online Counseling:
Online Resources:


EFAP is confidential service available to all NWTTA membersat no cost to help with any personal or work-related issues, including:

  • achieving personal well-being
  • managing relationships and family
  • dealing with workplace challenges
  • tackling addictions
  • finding child and elder care resources
  • legal advice
  • financial guidance
  • improving nutrition
  • focusing on physical health

Support is available in person, by telephone or through online resources, 24 hours a day, seven days a week.